Privacy Policy

Type of Data Collected

Zavod Rjavi tukan collects the following personal data for the purposes of its business: first and last name, address and place of residence, e-mail address, contact telephone number, password in encrypted form and other data entered by the user in the forms on the website Zavod Rjavi tukan is not responsible for the accuracy of the information entered by the user. To ensure security and verifiability, the IP addresses from which the user accesses the website are also collected. A session cookie is assigned to each user at the start of their visit to identify and track their shopping basket. Zavod Rjavi tukan may also store other cookies on the user's computer, such as a user identification number in encrypted form (to identify the user on the next visit) and Google Analytics cookies (analysis of visits to the website). Session cookies are only stored in the server's memory for the duration of the visit and are deleted after one hour of inactivity, while persistent cookies are stored on the visitor's computer for 2 years, after which they become inactive.

Method and purpose of processing of personal data

By using the website, the user expressly agrees to be bound by the applicable rules and general terms and conditions published on this website. The user can regularly monitor any changes to the general terms and conditions and, consequently, the manner and purpose of the processing of the personal data collected.

As the data controller, Zavod Rjavi tukan may use the data in anonymised aggregated form for statistical analysis purposes. Under no circumstances will Zavod Rjavi tukan pass on user data to unauthorised persons.

Newsletter Subscription

The user can subscribe to the newsletter, which Zavod Rjavi tukan uses to inform the user until cancellation about new offers on the web and other sales outlets, marketing activities and other promotions. By subscribing to the newsletter, the user is added into the list of newsletter recipients, which is also the database of recipients of special offers that Zavod Rjavi tukan offers to its users (loyalty discounts, monthly prize game, etc.). For subscription to the newsletter, Zavod Rjavi tukan collects the following data: first and last name, e-mail address.

After submitting the form with an e-mail address, the user is subscribed to the newsletter of Zavod Rjavi tukan until cancellation. At any time, the user may request in writing or by clicking on the "unsubscribe" button in the newsletter that the data controller permanently or temporarily cease using the user's personal data for direct marketing purposes. The request will be complied with within 15 days from the date of receipt of the request, as prescribed by law. The user may also request the data to be transferred or made available to him/her. The data controller, Zavod Rjavi tukan , undertakes to protect the data carefully in accordance with the legislation governing the protection of personal data. Zavod Rjavi tukan sends newsletters via the MailChimp web application.

Participation in Prize Draws

The processing of data collected through participation in prize draws is governed by the prize draw rules.

User Registration

You can log in as a registered user in the online shop of Zavod Rjavi tukan. The content of the online shop is also accessible to anonymous non-registered users (guests). Registered users provide the requested information during the registration process. Each registered user is given a username and a password, which are confidential. It is the user's responsibility to ensure that his/her username and password are managed exclusively by him/her or by a person authorised by him/her. Each user is solely responsible for the content he/she enters on the pages of The final customer of the online shop is exclusively the registered user or non-registered user (guest) who purchases goods for personal purposes or non-profit activity. On the website, both legal and natural persons can be buyers. When sending the purchased products to the Customer's address, the Customer shall pay the shipping costs. Shipping is free within Slovenia for purchases over 50€.

In the event that the user registers, Zavod Rjavi tukan will use the registered data until cancellation to process the user's order, to prepare more relevant offers and marketing analyses that will help improve the sales process. The data may also be used for remarketing. Registration makes it easier for the user to keep track of past purchases and shortens the purchase process. Zavod Rjavi tukan stores data until cancellation or withdrawal, in accordance with Slovene legislation. The user may unsubscribe at any time in writing by sending an e-mail to [email protected] or by clicking on the "Delete account" button. In the event that the user wishes to cancel his/her account, the e-mail message must contain the following: the subject of the message should be "Cancellation of user account"; the content must include the user's first and last name, address and place of residence, and the e-mail address with which the user registered; the message must be sent from the e-mail address with which the user is logged in as a registered member.

Shopping as Guest

If the user places an order as a guest, the information entered will be used by Zavod Rjavi tukan to process the placed order. In accordance with Article 86 of the VAT Act, Zavod Rjavi tukan, as a taxable person, is obliged to ensure that invoices relating to supplies of goods or services in the territory of Slovenia are kept for at least 10 years after the end of the year to which the invoices relate - and that the data on the invoice are kept in this way.

Contact Forms and Forwarding E-mails

The user may also send specific questions to Zavod Rjavi tukan via the contact forms or e-mail addresses published on the website - thereby entrusting the controller with the data provided. The e-mail addresses provided on the website are not personal, but business e-mail addresses. Therefore, they are not linked to a single natural person, but the data provided in this way may be processed by different persons in order to resolve the user's query quickly and efficiently. By sending an e-mail message via the online form or to the addresses indicated on this website, the user expressly agrees to the general terms and conditions of use of the website.

User Rights

The user may at any time request consultation, restriction, erasure, rectification or transfer of the personal data processed by the controller. Any questions relating to the protection of personal data on the website can also be addressed to the e-mail address [email protected].

Ensuring Data Security

The information provided by the user via the forms on the pages of the website or otherwise (by e-mail, telephone, etc.) is confidential and is treated in accordance with the applicable Slovene legislation. Zavod Rjavi tukan will protect personal data and prevent its misuse. Personal data will only be used for the purposes for which the user has given his/her consent. Access to personal data is only granted to persons authorised by Zavod Rjavi tukan (employees, contractual partners) with a username and password. The user is also responsible for the protection of personal data by ensuring the security of his/her username and password.

Zavod Rjavi tukan uses SSL technology for the transmission of all personal data of the user, which ensures the encryption of all information sent with orders. The payment card data entered by the user in the case of this payment method is transferred in encrypted form from the user's computer directly to the online payment interface (Stripe). The transmission of data to authorised partners entrusted by the user to the controller is confidential. Zavod Rjavi tukan does not pass them on to unauthorised third parties. It may, however, disclose personal data to trusted partners or under a legal obligation, in accordance with the applicable Personal Data Protection Act. The data may be provided to:
- to subsidiaries for the purpose of processing customer orders linked to a particular subsidiary
- to data processing and IT service companies that ensure the smooth operation of the website and its improvements (server hosting, e-mail marketing, etc.).
- to marketing agencies for remarketing purposes (in encrypted form)
- to companies that ensure a smooth purchase process (Paypal, Stripe, delivery services, etc.), but only to the extent necessary for the successful completion of the order
- to authorised bodies if required by law (court, etc.).

All partners who have access to personal data are obliged to handle the data carefully, in accordance with European law.


By using the website, the user expressly agrees to the general terms and conditions of use published on this website. On this site, the user can regularly monitor any changes to the general terms and conditions and, consequently, the manner and purpose of the processing of the personal data collected.

Social Networks Connections

By clicking on the icon of each social network (Facebook, Instagram), which is located on the website, the user can easily access the social network profiles of Zavod Rjavi tukan and the posts of other social network profiles with content related to the Brown Toucan Institute. Clicking on these buttons (icons) allows the social network to quickly provide the user with relevant information based on his/her online activity.

The data controller is Zavod Rjavi tukan, Uršičev štradon 40, 1000 Ljubljana, VAT ID SI92456898. If you have any questions about privacy and the processing of personal data, please contact [email protected]